Major League Baseball is on a multi-year mission to reimagine the fan experience. We believe the opportunity ahead of us requires skills in understanding people, thoughtful consideration of every aspect of the fan experience, and cranking up delight for every touchpoint. That’s where you come in.

The Design team at MLB works across the entire fan journey - from primary research with the fans and clubs, brand creative, in-park experiences, websites, apps, games, streaming and interactive products. We take pride in designing delightful fan focused experiences to give frictionless access to the sport. Paying attention to the trends shaping sports and media, while constantly raising the bar on entertainment and delight for every aspect of the MLB experience. We do this through the practice of a fan focused approach to product development, investing in design, content, and fan research.

We are looking for a variety of roles in product design to help shape the future vision and deliver engaging fan experiences across every touch point of the fan journey. From going to a game, experiencing it live or through digital gaming we touch it all.We are looking for a UX Research Lead for our Product Design team. The successful candidate will have a depth of expertise in various forms of user research processes and toolsets in order to help product teams develop the strategic “why” and the tangible “how” of our products. And they will have the ability to lead cross functional teams to leverage insights to inform the design and development of digital products that will be used by millions of fans across the world. 

You will:

• Work across all our product platforms of Content Experience, Baseball Data, Predictive Gaming, Streaming and Ballpark and Ticketing Experiences
• Design, scope, and run research efforts that help us tackle our design challenges from discovery through delivery.
• Facilitate synthesis of qualitative input and analysis of quantitative data in order to generate insights and opportunities for design.
• Creatively articulate the insights and stories behind our design concepts.
• Manage multiple stakeholder needs both effectively and sensitively.
• Work in a highly collaborative fashion with the engineering, product, and project teams on feature development.
• Actively participate in design reviews and share your research work regularly with design and product area leadership.

You may be a fit if you:

• Have a broad range of research methodologies from qualitative to quantitative, early discovery & opportunity finding through usability testing. 
• Are user and detail obsessed. You have great ideas but more importantly push through to make sure they are realized by ensuring all the details are thought through. 
• Are good at describing the why and showing work to a varied set of stakeholders. 
• Have a show, don’t tell approach. 
• Are a systems thinker - you understand how your work connects into the larger system.
• Have a team first mentality - looking to learn and teach from others. 

Qualifications:

• 5 years in user research for digital product design. 
• Strong portfolio of shipped products that show data and insights-influenced decision making.
• Ability to demonstrate strong written, verbal and presentation skills

Please have prepared

• Your LinkedIn profile or resume
• If selected to interview please be prepared to share examples of work you’ve done in the past

What's it like to work at MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering them to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB’s vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!